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FAQ
Check out the most common questions our customers asked. Still have questions ?
Contact our customer support.
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Can I change or cancel my order?Once your order is submitted and paid, we begin processing it immediately so we can get it to you fast. Your order status will be showed as 'Processing' during this phase. You can contact us to modify or cancel your order before its status changed to 'Shipped'.
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Why do I fail to pay with my credit card?Usually there are two reasons causing the failure of the payment with your credit card. One is your bank needs your authorization before processing the transaction. The other is the system withholds the transaction for wrong card information.
If you have told the bank to authorize the transaction, please reply our service email so that we can process your payment again. The wrong card information would be caused by card number, holder name, phone number, email or billing address. Please make sure the billing address is the one you registered at the bank. -
How can I track my order?After you complete the checkout process, you will receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before asking our customer support.Further information regarding the status of your order will be sent to you via email. When your order ships from our warehouse, you will receive a shipping confirmation e-mail containing tracking information. You may follow the status of your order via our emails to you, or sign into My Account at any point to check the status of your order in the Order History page.
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What delivery options are available?We deliver to all 50 U.S.states, including Alaska & Hawaii so everybody can enjoy our products! Our store is also proud to offer standard shipping to international addresses outside of the United States. We provide standard (ground) shipping by default and the delivery time is 8 to 15 business days. If you need express shipping, please reach us for special order.
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When can I expect to receive my order?
Once payment is completed, there are two scenarios:
1 : Orders with customized jerseys take 7 working days to prepare.2 ：In-stock jerseys take 2 working days.
Shipping then takes 10-15 working days (Expedite shipping takes 5-7 working days).
International deliveries can face various delays, but we guarantee arrival within a month after payment finished!
Our customer support is available monday to friday: 8am-8:30pm.
Average answer time: 24h
